Frequently Asked Questions

Absolutely, at ProMedex, we highly value flexibility and tailor our approach to align with your specific schedule, goals, and timelines. We recognize that each customer is unique, and their priorities vary accordingly. Our primary objective is to establish enduring partnerships with our clients, serving as a long-term strategic ally. Hence, we do not adhere to a rigid “big bang” approach unless specifically desired by you. Your preferences and requirements guide our collaboration, ensuring a seamless and customized experience.

The recovery of VAT is an additional benefit that complements the commercial and operational advantages offered by a ProMedex managed service. However, we firmly believe that VAT should not be the primary driver in the decision-making process. Our focus is on delivering comprehensive solutions that enhance efficiency, reduce costs, and optimize operations for our clients.

At ProMedex, the novation of existing contracts is a standard part of our service offering. If desired, we can acquire your legacy equipment at its net book value for the remaining lifespan of each asset. This acquisition will be accompanied by a capital receipt to the customer, including VAT, which will be integrated into the managed service’s unitary charge as a revenue cost.

ProMedex’s qualified procurement team provides extensive contracting services, offering sourcing work plans, access to our contract portfolio, and improved pricing whenever possible.

At ProMedex, our vendor-agnostic approach ensures that customers have complete freedom to choose from various modalities and models. This flexibility guarantees that you always get the equipment and services you need, without being restricted to a single vendor. You can implement a refresh program at your own pace, without any pressure from specific suppliers.
Our managed service contracts focus on clinical output rather than just equipment, leading to substantial benefits in terms of cost savings, streamlined administration, and connected services. We design these contracts to reduce costs and improve efficiency and effectiveness within healthcare organizations as a whole, not limited to specific requirements or departments. Through transparent, scalable, and tax-efficient contracts that transfer risk, we bring positive changes across the organization.
Our highly flexible managed service structures open up a wide range of suppliers to your organization, giving you full control over the configuration of your managed service provision. This enables significant process gains by securing the best-in-class solutions and effectively managing future demand uncertainty.
Whether your needs are small or extensive, our structures allow you to scale services from a small initial provision and build far larger, more flexible, and diverse managed services compared to single-source manufacturer-led contracts. With ProMedex, you can tailor your solutions to match your specific needs, driving efficiency, and achieving better outcomes for your healthcare organization.